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Dedicated Server - Frequently Asked Questions
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1. How long does it take to get my server
set up? |
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2. Can my server's hardware be upgraded?
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3. How do I add additional
IPs? Is there an upgrade fee? |
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4. Will my server have a web-based control
panel? |
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5. Who's responsible for the server hardware? |
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6. Will I have Root Control? |
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7. How often do you monitor the data center
and servers? |
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8. What if I go above my allotted bandwidth? |
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9. Do you provide technical support? |
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10.Am I forced into an annual contract? |
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11. What if I want to pay in advance? |
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12. Do you have an uptime guarantee? |
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How
long does it take to get my server set up? |
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We guarantee that all our standard server configurations
will be setup within 3 business days. Setup times are often less then
this. |
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Can my server's
hardware be upgraded? |
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You can upgrade your server to a larger plan at any
time. We charge a $150 upgrade fee when changing server plans. Or
you may add additional add-on hardware (i.e extra hard drive, more
RAM). |
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How do I
add additional IPs? Is there an upgrade fee? |
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You can purchase additional IPs for $10.00 per month
for 10 additional IP addresses. These can be added at any time by
using our add-on order form or contacting support@hostabox.com directly. |
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Will my server
have a web-based control panel? |
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As an option we can install the cpanel/whm control panel
software on your server, other control panel software available upon
request (license fees apply) |
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Who's responsible
for the server hardware? |
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HostingCampus.com is responsible for your
server's hardware. If there is a hardware failure we will get it fixed
as soon as possible. |
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Will I have
Root Control? |
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Yes, you will have complete access and control
over your server |
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How often
do you monitor the data center and servers? |
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We monitor our data center and servers 24 hours a day,
7 days a week, 365 days a year to make sure your server is up and
always running. |
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What if
I go above my allotted bandwidth? |
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You will be charged $1/gig extra. |
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Do you provide
technical support? |
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Yes! We provide unlimited 24/7 tech support to help
you get used to having your own server and help with any technical
issues you might have. This is completely free of charge. |
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Am I forced
into an annual contract? |
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No! You can have a monthly contract and cancel at any
time. |
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What if I want
to pay in advance? |
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We currently offer free first month of service to customers
who pay a year in advance. |
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Do you have
an uptime guarantee? |
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Yes! We guarantee 99.99% network uptime |
